How do i redeem cash from CashBack?

Go and physically buy the specific products that you unlocked from your favorite participating supermarkets.use the app's redeem menu to scan the barcode on the receipt and then take picture of the receipt that you got from the Supermarket so that we can confirm you bought the items.

How do I use cashback on WhatsApp?

Text Hi to 0792000444 to register and get started

How do I contact customer care?

To contact customer care whatsapp us on 254 743362 or email us on customercare@cashbackmobileapp.com or DM on any of our social handles

What are the withdrawal charges?

Currently withdrawal to Mpesa charges are Ksh. 18 per transaction.

What are avenues through which I can get CashBack?

One can earn Cashback from scanning their shopping receipts, From purchasing digital products such Airtime and Kenya Power Tokens.

How do I redeem a supermarket receipt?

To redeem a receipt with items on offer. Open your app. Click redeem and there after scan the barcode on your receipt taking a photo and there after taking a photo of the receipt. NB> If the receipt has no barcode you will need to only take a photo.

How do I know the participating supermarkets?

To know which supermarkets are participating, scroll through recommended retailers on the app.

How do I check if I have a referral code?

If your eligible for a referral code, you will find your code under account > Earn Referral Bonus

Are there any charges for downloading the app?

No, the app is free

Is the App found on iPhone?

Currently, the App is only availble to Android Users

How do i redeem cash from CashBack?

Go and physically buy the specific products that you unlocked from your favorite participating supermarkets.use the app's redeem menu to scan the barcode on the receipt and then take picture of the receipt that you got from the Supermarket so that we can confirm you bought the items.

Does Cashback Mtaani give cash loans?

No, we dont give cash but we enable you to take goods on credit from your favourite duka you then repay back this loan on or before the due date. Its a loan to buy goods from the shop.

How do I register for CashBack Mtaani?

Save 0792000444 and WhatsApp ‘Hi’, Include your name and Identity Card Number and your activated or
Download Cashback app on Google Play Store and sign up> click on Search>scroll to the left, select Cashback mtaani icon.

Can I use cashback Mtaani at different Duka’s?

Yes.You can use Cashback Mtaani at any participating CashBack Mtaani Duka in Kenya.

How do I purchase Goods On Credit?

Whatsapp Hi to 0792 000 444> Select 2 for CashBack Mtaani> Type AGREE to agree to the terms and conditions>. You will be provided with an auto generated code that you present to the shopkeeper.

How much is the interest charged?

Interest charged is 0.4% per day e.g If a customer takes goods on credit worth Kes 1,000 at your shop and they pay CashBack Mtaani back Kes 1,120 in max 30 days through paybill No 4090047

How much Mtaani Credit Limit can one have?

Access goods on credit upto Kes 5,000 depending on their approved limit. You can improve credit limit by paying credit on time and using the service often

How to pay back your Mtaani Credit

Credit taken for goods is paid through Mpesa Paybill no: 4090047 Account no: Your Phone Number.Early payment gives customers higher mtaani credit limits and less interest on loans thus making it cheaper.

How do I know which items have Cashback offers?

WhatsApp Hi> Select option 2 View Current offers > Select 2 Mtaani as your outlet. Thereafter then running offers will be displayed

How do I pay for items on CashBack Mtaani?

You must pay for these items on offer via M-Pesa either till No. or send money. The shop keeper will get a notification that the goods have been paid for and release the goods.

Can I pay with Cash for these goods?

No. To validate your payment you must pay via M-Pesa.

How long does it take to get a CashBack reward confirmed?

Cashback is processed almost immediately after the payment transaction is complete.

How can I withdraw money earned from CashBack offers?

You can withdraw your money for M-Pesa, Data Bundles and Airtime. To withdraw, say WhatsApp CashBack Hi to start. Select 4 to withdraw> Select your either Mpesa Data or Airtime